Shop-assistant: Yes, of course! For all the inconvenience you can keep the other TV you received as a way of compensation for our mistake.Ĭustomer: Oh, really? That´s fantastic! Thank you very much. Shop-assistant: No, thanks to you for choosing Somy.Ĭustomer: Erm… sorry, I don´t know how it is called but does your company have any way of compensation for this problem? The TV will be at your home as soon as we can.Ĭustomer: It´s great. Shop-assistant: Well, I have changed the delivery service company and you´ll get your Smart TV by Monday, that is right for you? Smith, go ahead.Ĭustomer: The thing is I need it inmediately when will I have the TV delivered? Shop-assistant: I see what you meant but we are not able to do anything at the moment, but in a few days your problem will be solved. I see what happened, the system has made a mistake with the shipment of other customer and your Smart TV has been sent to the wrong place.Ĭustomer: What are you going to do to resolve the problem? You must know that this is the second time that I have a problem with your company.
Shop-assistant: Oh dear, I am sorry to say this but I am afraid we are having problems with our computer system. You ordered a Somy TLR Internet TV the 23rd of January with the fast delivery.
Please, Mrs Smith, give me a moment and I will check what the problem is. Shop-assistant: And your name is? Could you spell it?Ĭustomer: Yes, my name is Claire Smith, S-M-I-T-H. Shop-assistant: I´m sorry, I didn´t hear you. S hop-assistant: We are very sorry to hear that, would you mind telling me your order number?Ĭustomer: Yes, of course. Shop-assistant: Oh, I do apologize for all the inconvenience madam, could you tell me what the problem is and I will help you as much as I can.Ĭustomer: Well, the problem is that I ordered a Somy Smart TV but I haven´t received it Instead of that, I have a Plasma Screen TV. There has been a misunderstanding with my order. Unfortunately I´m not satisfied with the item I ordered. Shop-assistant: Good morning! Somy customers service, my name is Albert, how can I help you?Ĭustomer: Good morning sir, I purchased a Somy Smart TV from your company last month. Hace unos días estuve ayudando a un amigo a crear un hipotético diálogo sobre quejas y devoluciones que podría darse en cualquier tienda electrónica, por lo que he decidido ponerlo en el blog, por si alguien está interesado en este tipo de conversaciones.Ī continuación os dejo con la transcripción de la conversación poned especial atención a las palabras que he puesto en negrita, son las palabras clave (keywords) en este tipo de situaciones, y como siempre, si véis algo raro, no dudéis en comentarlo:
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